Clear information about cancellations, refunds, and rescheduling.
Cancellations or rescheduling requests must be made within the specified time frame before sample collection or lab visit.
Refunds are applicable only when services have not been rendered or samples have not been collected.
Approved refunds will be processed within 5–7 business days to the original payment method.
No refunds will be issued once sample collection is completed or reports are generated.
For refund-related queries, please contact our support team with booking details.