Labwell | Trusted Diagnostic Lab Services

1. Introduction

Welcome to Labwell ("we," "our," or "us"). We are committed to protecting your privacy and maintaining the confidentiality of your personal and health-related information. when you use our website ( www.labwell.in) and our diagnostic services.

By visiting our website, booking a test, or providing your sample, you agree to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services.

A. Personal Information

This is information that can be used to identify you.

Identification Data: Full Name, Date of Birth, Gender, Government-issued ID number
Contact Data: Email Address, Phone Number, Residential Address
Health Information (Sensitive personal data): Medical history, Symptoms,Test requisitions, and Test results.

B. Payment Information

When you make a payment, We collect relevant transaction details.We use secure third-party payment gateways.. and do not store your full credit/debit card or net banking details.

C. Technical Information

When you visit our website, we automatically collect information such as your IP address, browser type, device information, and pages you visit through cookies and similar tracking technologies.

3. How We Use Your Information

To schedule appointments, perform tests, and generate accurate test reports.
To send appointment confirmations, report notifications, and respond to inquiries
To process payments and generate invoices
To analyze website usage and improve our services
To comply with applicable laws and regulations
For public health research in anonymized form

4. Legal Basis for Processing

We process your sensitive health data based on the following legal grounds:

Explicit Consent: We obtain your explicit consent for diagnostic purposes.
Medical Necessity: Necessary for medical diagnosis and healthcare provision
Legal Obligation: To comply with our legal obligations under Indian law Added periods at the end of each point.

5. How We Share Your Information

Your privacy is paramount. We do not sell or rent your personal information with'.

Healthcare providers who referred you for the test.
Other third parties only with your explicit consent.
Trusted service providers bound by confidentiality agreements.
Government authorities or legal entities where required by law, subpoena, or other legal processes.

6. Data Security

We implement comprehensive security measures, including:

Encryption of data during transmission (SSL) and at rest.
Secure access controls to our systems and databases.
Regular security assessments and audits.
Staff training on data confidentiality.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Where applicable, we follow the medical record retention requirements under Indian law.

8. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of your personal information.
Right to Rectification:Correct inaccurate or incomplete information.
Right to Deletion: Request deletion of your personal data.
Right to Grievance Redressal: Raise grievances with us.
Right to Withdraw Consent:Withdraw consent at any time.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience.You may refuse cookies in your browser settings; however, some website features may not function properly if you do so.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the ‘Last Updated’ date.

12. Grievance Officer

In compliance with applicable laws, we have appointed a Grievance Officer. If you have any questions or concerns about this Privacy Policy, please contact our Grievance Officer: